Privacy Policy

Last updated: December 10, 2025

Contact Information

Flamevault

15 Evagora Pallikaridi Street

6015 Larnaca, Cyprus

Phone: +357 24 652 839

Email: info@domain.com

Our Commitment to Your Privacy

At Flamevault, we recognize the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or use our services. We are committed to maintaining the trust you place in us by handling your information responsibly and transparently.

This policy applies to all information collected through our website, email communications, phone conversations, and in-person consultations. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide Directly

When you contact us or request our services, you may provide:

  • Name and contact details (email address, phone number)
  • Business information (company name, type of establishment)
  • Project details (kitchen specifications, equipment needs)
  • Communication preferences and inquiry details
  • Feedback and testimonials you choose to share

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device and browser information (type, version, operating system)
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and navigation patterns
  • Referral source (how you found our website)
  • Date and time of your visit

Information from Third Parties

We may receive information about you from analytics providers, advertising networks, and social media platforms if you interact with our content on those platforms. This information helps us understand how our services are being used and improve our offerings.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To respond to your inquiries, schedule consultations, provide equipment recommendations, and deliver the services you request from us.

Communication

To send you updates about your projects, respond to your questions, and provide information about our services that may be relevant to your needs.

Website Improvement

To analyze how visitors use our website, identify areas for improvement, and enhance the user experience through better content and functionality.

Marketing and Analytics

To understand our audience better, measure the effectiveness of our communications, and provide relevant information about our services (only with your consent where required).

Legal Compliance

To comply with applicable laws, respond to legal requests, protect our rights and property, and ensure the security of our services.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We work with trusted companies that help us operate our website and deliver our services (such as hosting providers, analytics services, and email platforms). These providers are bound by confidentiality agreements.
  • Equipment Suppliers: When arranging equipment procurement, we may share relevant project details with suppliers to obtain quotes and fulfill orders on your behalf.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Flamevault, our clients, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical Safeguards

  • • Secure socket layer (SSL) encryption
  • • Regular security assessments
  • • Firewall protection
  • • Secure data storage systems

Organizational Measures

  • • Limited access to personal data
  • • Employee confidentiality agreements
  • • Regular staff training
  • • Data breach response procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take all reasonable steps to safeguard your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

  • Contact information and inquiry details: Retained for up to 3 years after the last interaction
  • Project documentation: Retained for up to 7 years for business and legal compliance purposes
  • Website analytics data: Typically retained for 26 months
  • Marketing communications data: Retained until you opt out or request deletion

Your Rights

You have several rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you, along with details about how we use it.

Right to Rectification

You can ask us to correct any inaccurate or incomplete personal information we have about you.

Right to Erasure

You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Data Portability

You can request to receive your personal information in a structured, commonly used format and have it transferred to another organization where technically feasible.

Right to Object

You can object to the processing of your personal information for direct marketing purposes or when processed based on legitimate interests.

Right to Restrict Processing

You can request that we temporarily restrict the processing of your personal information in certain situations.

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than Cyprus, including countries that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.